Please contact our Call Centre on 086 169 3333
If this happens, please contact TymeBank on 086 099 9119.
If this happens, please contact Nedbank on this number 0800 555 111.
If this happens, please contact MTN MoMo on 083 173.
Try typing in your PIN again. It's possible you got one of the numbers wrong. If it still says “invalid”, it’s possible that Flash Group did not generate this PIN, which means that it cannot be redeemed on 1Voucher platforms. Want to investigate further? Contact our Call Centre on 086 169 3333.
A 1Voucher PIN contains 16 digits.
A 1Voucher PIN is valid for 3 years from the date of purchase. A good way of making sure you don’t lose it, is to write it down in safe place or snap a pic of it with your phone as a backup.
You can load them all into the Flash app and transact from there.
· Check our ever-expanding partner list on our website: www.1voucher.co.za
· Use it to top up the balance on your Flash app, and then use that balance to pay for/buy something on the app.
· Use it towards a purchase at your local spaza shop where you see the green and black Flash cow sign.
· Use it at participating retailers to pay accounts/for goods e.g. Russells, HiFi Corp, Incredible Connection, and more places.
Present the 16-digit PIN, displayed on your slip or on your Flash app for payment.
1Vouchers are non-refundable, you can load the voucher into your Flash app and transact from there.
Please contact our Call Centre on 0861 169 3333.
Please contact our Call Centre on 0861 169 3333.
If this happens, please contact TymeBank on 086 099 9119.
Please contact Nedbank on this number 0800 555 111.
A change voucher will be issued (to the person who bought the voucher) via SMS, or via the partner’s platform.
It all depends on where you used your voucher. Each redemption partner has their own terms and conditions when it comes to returns. Check their T’s & C’s (usually available on their website).
You will have to contact the partner/merchant where the voucher was redeemed.
A change voucher will be issued to the customer via SMS or via the partner’s platform.
Please contact the partner directly for help. The partner will escalate the matter further if they need our help in order to resolve the issue.
Try typing in your PIN again. It's possible you got one of the numbers wrong. If it still says “invalid”, it’s possible that Flash Group did not generate this PIN, which means that it cannot be redeemed on 1Voucher platforms. Want to investigate further? Contact our Call Centre on 086 169 3333.
1. If you are using the Flash app, generate a 1Voucher to the exact amount of the goods you are buying, then give the PIN number to the cashier or spaza shop owner.
2. If you have a physical 1Voucher, the value of the voucher will be displayed on the slip. Choose your goods to that value and then present the voucher to the spaza shop cashier or owner and they will enter it into the machine.
· Partial redemptions are not possible on Flash machines. Make sure to buy goods to the full value of your 1Voucher if spending it at a Flash shop.
· To make sure you don’t need to get change, pick your items first, calculate the amount, and then, if you are using the Flash app, generate a 1Voucher to the exact amount of your chosen items.
· If you have a 1Voucher on a slip, you will not get change if you buy for less than the full value of the voucher. See above for tips on how to avoid needing change.
· To avoid losing money, first download and register on the Flash app, load your physical/paper 1Vouchers into the app, then generate a 1Voucher for the exact amount of the goods you want to buy.
You might be able to. It is up to the Spaza shop owner to allow or deny returns and refunds. Ask him or her.
· Any Android device that supports Android OS V.6 (Marshmallow) and up can run the Flash app.
· Any iOS device supporting V.13 and up can run the Flash app.
You’ll need to supply your name, email address, and cell phone number. You’ll also have to create a 5-digit PIN number which you will use to log into the app and authorise transactions.
· 1Voucher is a payment product that cash-first customers love. 1Vouchers allow cash customers to digitise their cash in the form of a 16-digit PIN.
· 1Voucher allows customers to pay and top up online safely and easily with any of our partners, without the use of a bankcard. Flash works with a wide range of online and physical retailers to create a network of goods and services that can be paid for via a 16-digit PIN.
· When you integrate with 1Voucher, we give you access to our business portal and leverage our huge informal market network to get the word out that you’re a 1Voucher partner. Welcome to a more inclusive online economy!
No, we’re for everyone! You only need a South African cell phone number to register and use the app.
Adding balance/money
Sending Balance/Money
Airtime
Data
Electricity
Paying Bills
Entertainment Vouchers e.g. Spotify, Netflix etc.
Gaming Vouchers e.g. PubG, Roblox, PlayStation etc.
Lifestyle Vouchers e.g. Uber, Uber Eats etc.
No. You will not be charged for using or transacting on the Flash app.
Yes, the Flash app is free to download and use, but standard data charges apply when downloading and using the app.
· Contact our Call Centre on 0861 169 3333
· Send us an email: hello@1foryou.com
· Drop us a WhatsApp on TBC
· It’s totally free! There are no transaction fees, SMS charges, or hidden costs.
· You don’t need an SA ID, a bank account, or card to use it. It’s for everyone!
· You can top up your Flash app balance/wallet with a 1Voucher.
Your Flash app balance can’t be withdrawn as cash, but you can generate a 1Voucher and use towards your purchase at your local spaza shop, participating retailers or online partners.
· Buy a 1Voucher online at 1voucher.co.za
· Top up your Flash balance/wallet with an instant EFT (via Ozow) in the Flash app (soon to be released to the app).
· Buy a 1Voucher in-store (Flash Shops, Shoprite, Checkers, USave, PEP and other participating retailers)
· Buy a 1Voucher from other websites and apps (TymeBank, Nedbank or MoMo).
· Someone can transfer funds to you from their Flash app.
No, not yet. But we’re working on it. Watch this space!
Yes, but only if they also have and use the Flash app.
Not yet. But we are working on expanding our world so we can expand yours!
To retrieve vouchers from the Flash app, open your transaction history and you will see voucher details.
Still struggling?Contact our Call Centre on 0861 169 3333.
Follow the instructions in the app menu. You will be sent a reset password link via SMS.
You will be able to update your cell phone number under Settings in your app menu.
You can load them all into the Flash app and transact from there. It’s a smart and easy way to store your cash and voucher balances online, all in one place, safely.
· Log in with your email address and 5-digit PIN number
· Make sure you have balance in your wallet
· Select Get PIN from the Menu
· Enter the amount you wish to convert from balance to 1Voucher
· Select Get 1Voucher PIN at the bottom of your screen
Yes. Flash Traders are only allowed 1 reprint per day in the case of printer issues, network errors etc.
We are currently testing 1Voucher reprints and will review the number of times a voucher can be reprinted once the trial period is over.
On the machine with buttons, select Flash Menu, select Vouchers/1Voucher, select 1Voucher, select Amount.
You can go back to the store for further help or, on your device, go to Flash Menu, select Voucher/1Voucher, select 1Voucher, select Accept 1Voucher and type in your 1Voucher PIN. Check your trading balance as you will be charged a small redemption fee.
You will get an error message if you try to accept an invalid PIN or a PIN that has already been redeemed.
An error message might be received if the customer’s PIN is invalid i.e. if the PIN has already been redeemed/used/spent elsewhere; or the PIN number may have been entered incorrectly into the Flash machine; etc.
· If the customer is using their Flash app, instruct the customer to generate a voucher to the exact amount of the goods they are buying.
· If the customer has a physical 1Voucher, the value of the voucher will be displayed on the slip.
· Once the voucher has been redeemed, you will be able to see the amount your Flash machine has been topped up with. To do this, go to your balance on your device and check the amount.
Unfortunately not. We’d love to help but we can’t. Reversals and cancellations are not possible.
A Payment Acceptance (transaction) fee of 2.5% will apply.
All Flash traders nationwide can accept 1Voucher as a payment method. It is up to the trader to decide if they want to accept 1Voucher as a payment in their shop.
· Partial redemptions are not possible on Flash machines.
· If you are using the Flash app, generate a 1Voucher to the exact amount of your purchase.
· If you have a 1Voucher on a slip, you will not get change if you buy for less than the value of the voucher. Be sure to buy goods to the full value of the voucher.
· To avoid losing money, first download and register on the Flash app, load your physical 1Vouchers into the app, and generate a 1Voucher for the exact amount of the goods you want to purchase.
· Flash is a brand that makes it easier for more people to transact digitally.
· We offer a FREE transactional platform in the form of an app that allows people to access various products, services and benefits.
· 1Vouchers can top up a Flash app user’s account balance/wallet.
Please email hello@1voucher.co.za with your request and we will get back to you with the latest facts and figures.
Please email hello@1voucher.co.za with your request and we will get back to you sharp sharp.
You will need to integrate into the Flash set of APIs for your own account.
We’ll help you get up and running as quickly as possible. Flash has dedicated integration specialists to support your businesses development team with the integration process.
1Voucher has a fully operational Call Centre as well as a business support team to resolve any query you might have. Depending on your needs and contract, you might also be able to benefit from marketing support.
Yes, you can! Please email hello@1voucher.co.za with your request and we will tell you all about how it works.
Customers will need to enter the 16-digit PIN to redeem it on your website or a cashier will need to enter it at your POS unit/system.
Settlement is automated via our systems and reconciled by our financial team to supply detailed reporting.
Automated settlements occur daily.
Recognising these common signs of a scam could help you avoid falling for one
Please contact our Call Centre on 086 169 3333.
